About this role
Accountabilities: In this role, you will deliver advanced technical support for cloud infrastructure products and operator platforms, ensuring customer environments remain stable, secure, and operational. Your responsibilities will include: Provide L2/L3 technical support for cloud infrastructure products and operator suites. Investigate, troubleshoot, and resolve complex technical issues involving networking, Linux systems, and cloud environments. Perform in-depth log debugging and analysis to identify root causes and recommend effective solutions. Monitor and support customer KPIs and service-level agreements (SLAs). Execute software upgrades, maintenance activities, and security patching. Lead emergency recovery efforts and coordinate technical responses during service outages. Maintain and support customer laboratory environments. Document troubleshooting procedures, technical solutions, and best practices in the knowledge base. Mentor and train other engineers, contributing to technical knowledge sharing across the team. Collaborate with engineers and technical specialists across multiple product lines and international locations. Requirements The ideal candidate combines strong technical troubleshooting capabilities with a customer-focused mindset and the ability to perform effectively in demanding support environments. You should bring: A Bachelor's degree in Computer Science, Engineering, or a related technical field. Previous experience in customer-facing technical support roles. Strong troubleshooting and problem-solving skills, particularly when handling complex technical issues. Solid L2/L3 networking knowledge, including network stacks, switching, routing, and firewalls. Practical experience working with Linux environments. Advanced written and verbal communication skills in English. The ability to manage and prioritize multiple customer issues in dynamic, high-pressure situations. Strong communication and collaboration skills when working with customers and distributed technical teams. U.S. citizenship is mandatory. Additional experience that would be advantageous: Hands-on experience with Docker and Kubernetes. Familiarity with the ELK stack. Previous experience working with telecommunications providers. Benefits Fully remote position based in the United States. Opportunity to work with cutting-edge cloud infrastructure technologies built on open-source platforms. Collaboration with international engineering and technical teams across the United States, Canada, China, Costa Rica, Romania, and other regions. Opportunities to innovate, share expertise, and contribute to complex technical projects. Professional growth opportunities within a global technical support organization. Possibility to mentor colleagues and strengthen technical leadership skills. An inclusive and respectful working environment that values diversity, equal opportunity, and individual contributions. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
- LOCATION
- Remote · US, United States
- WORK MODE
- Remote
- JOB TYPE
- Full-time
- POSTED
- Oct 30, 2026
Source: Jobgether Careers