FirstRand / FNB
Job DescriptionHello Future Community Advisor,Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer-centric financial solutions.We are excited to invite you to join our Rustenburg Community Advisor Talent Pool. This talent pool has been created to proactively identify and engage talented individuals interested in future opportunities within the FNB Points of Presence (POP) network across Rustenburg and surrounding areas.#Changeables #FNB #RustenburgTalentPoolAs part of our Community Advisor Talent Pool, your profile will be considered for upcoming opportunities across various FNB customer service channels, including FNB Branches, Alternative Channels (Pick n Pay Initiative), Boxer, and Department of Home Affairs (DHA) banking environments. The Community Advisor role is a critical frontline position focused on delivering exceptional customer experiences, understanding client needs, processing requests efficiently, and supporting business growth through service excellence and sales enablement. Please note: Opportunities may include 12-month Fixed Term Contracts and 12-month Hourly Rate Contracts, depending on business requirements and the operating environment. Now is the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together. We look forward to connecting with you as suitable opportunities become available and helping you take the next step in your career journey with FNB. Are you someone who can:Serve customers promptly and professionally, ensuring their needs are fully understoodDeliver an excellent customer experience aligned to Balanced Scorecard service standardsAchieve net profit growth through effective sales and service supportManage the migration of customers from traditional transactions to Self‑Service and digital channelsGrow the active customer account base to expand overall client engagementIdentify and maximise cross‑sell opportunities to strengthen customer relationshipsTrack, control, and influence sales activities to achieve predetermined sales targetsTrack, control, and influence service activities to improve service efficienciesProvide efficient administration through careful planning, accurate reporting, and timely information updatesCheck and verify transactions daily to ensure new business applications are processed and closed within required timelinesProduce accurate and reliable sales and service statistics for management and decision‑makingComply with governance, legislative, and audit requirementsUphold FNB’s Golden Rules processes and procedures consistentlyTake accountability for self‑development and continuously grow personal capabilityQualification & Experience RequirementMinimum Qualification: Grade 12/ NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS1–3 years of experience in customer‑facing environments, service delivery, or client support within financial servicesYou will be an ideal candidate if you possess the following:Excellent communication and relationship‑building skills and an ability to engage diverse customer needsConfidence in guiding customers toward digital and Self‑Service solutionsAbility to identify sales opportunities and support portfolio growthHigh levels of accuracy, discipline, and adherence to processStrong organising, planning, and time‑management capabilityCommitment to delivering consistent, exceptional serviceYou will have access to:A customer‑facing role within the FNB Points of Presence networkExposure to digital enablement, customer engagement, and frontline service practicesOngoing learning and development aligned to service, sales, and operational excellenceA collaborative, supportive branch environment focused on customer delightYou can be a match if you are:Customer‑centric with a passion for delivering exceptional experiencesMotivated by achieving performance targetsOrganised and detail‑driven with strong follow‑throughEthical, compliant, and aligned to governance requirementsA strong team player who builds positive working relationshipsProactive in your learning and personal developmentApply now if you are ready to take the next step in your career as an FNB Points of Presence: Community Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance. All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law. #Post#FNB#LI-LM8 Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.31/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.