About this role
Job DescriptionProvide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.Hello Future Branch Advisor / Universal AdvisorWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.As part of our FNB Points of Presence (POP) Talent Pool, you will be surrounded by unique talent in an inclusive environment that values diversity, collaboration, and growth. We are continuously seeking talented individuals who are passionate about delivering exceptional customer experiences and helping customers achieve their financial goals.Whether your strengths lie in providing financial advice, managing client relationships, delivering service excellence, or supporting customers through digital banking solutions, we invite you to join our talent pool for future opportunities across our branch network.Now's the time to imagine your potential in a team where you can become the best version of yourself.As a Branch Advisor / Universal Advisor, you will:Build and maintain long-term customer relationships that support retention and growth.Deliver exceptional customer service by understanding customer needs and providing appropriate banking and financial solutions.Connect with customers by living our brand promise of "How can we help you?"Identify opportunities to sell and cross-sell relevant products and services.Educate customers on digital, self-service, and e-channel banking platforms aligned to their needs.Provide compliant financial advice and solutions in accordance with FAIS requirements where applicable.Manage leads, referrals, and customer follow-ups within agreed turnaround times.Achieve individual sales, service, and customer experience targets.Maintain accurate customer records and required documentation.Ensure compliance with FAIS, FICA, Treating Customers Fairly (TCF), and internal governance requirements.Stay informed on industry developments, product knowledge, and system enhancements.Demonstrate professionalism, integrity, and ethical conduct in every customer interaction.Take accountability for personal performance, continuous learning, and career development.Contribute positively to team performance and business objectives.Minimum RequirementsMinimum QualificationGrade 12 / Matric (NQF Level 4)Preferred QualificationNQF Level 5 Certificate in Banking, Business Administration, Customer Service, Financial Services, or related FAIS-recognized qualificationsExperience1 to 3 years' experience in a customer-facing, sales, service delivery, or client support environment within financial services, banking, insurance, retail, telecommunications, or related industriesYou Will Be an Ideal Candidate If You Have:A strong understanding of customer service principles and relationship managementKnowledge of FAIS, FICA, TCF, and other regulatory requirementsProven ability to achieve sales, service, and customer experience targetsStrong communication and interpersonal skillsHigh levels of professionalism, ethics, and integrityStrong planning, organisation, and problem-solving skillsAttention to detail and compliance awarenessThe ability to work independently and collaboratively within a team environmentA customer-centric mindset with a passion for helping peopleAgility and adaptability in a fast-paced environmentYou Will Have Access To:Opportunities to build meaningful customer relationshipsA dynamic and inclusive working environmentPersonal and professional growth opportunitiesExposure to banking, advisory, sales, and service career pathwaysOpportunities to contribute to your local community and marketOngoing learning and development opportunities within FirstRand.You Can Be a Match If You Are:Customer-focused and passionate about service excellenceResults-driven and motivated by achieving goalsEthical and accountableResilient and adaptableComfortable engaging with customers from diverse backgroundsPersuasive and confident when recommending solutionsA strong team player with excellent relationship-building skillsApply to Join Our Talent PoolBy joining our talent pool, your profile will be considered for future Branch Advisor and Universal Advisor opportunities within FNB Points of Presence (POP) branches as vacancies arise.If you are passionate about helping customers, delivering exceptional service, growing relationships, and building a rewarding career in banking, we encourage you to apply.All appointments will be made in line with FirstRand Group's Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose disability information. This information will be kept confidential unless disclosure is required by law. Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.30/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Estcourt
- WORK MODE
- On-site
- JOB TYPE
- Not specified
- POSTED
- Nov 5, 2026
Source: FirstRand / FNB Careers