Accountabilities: Design end-to-end employee and agent journeys covering onboarding, offboarding, issue resolution, service requests, and self-service experiences. Improve self-service search and knowledge experiences to help users find information independently and reduce avoidable support requests. Develop UX deliverables, including user personas, journey maps, empathy maps, wireframes, and interactive prototypes. Plan and conduct usability testing, analyze user feedback, and translate findings into actionable design improvements. Design and configure user experiences within ServiceNow Employee Center, Service Operations Workspace (SOW), and UI Builder. Collaborate with developers, product owners, and key stakeholders to translate business requirements and user needs into effective design solutions. Promote consistent, accessible, and user-centered experiences across the ServiceNow platform. Requirements: 6+ years of professional experience in UX design. At least 2 years of hands-on ServiceNow user interface design experience across a minimum of four platform releases. At least 2 years of experience working with Employee Center (ESC). At least 2 years of experience working with Service Operations Workspace (SOW). Strong expertise in user research, journey mapping, and usability testing. Practical experience creating UX artifacts, including personas, empathy maps, wireframes, and prototypes. Experience designing and configuring experiences using ServiceNow UI Builder. Strong communication and stakeholder management skills. Ability to collaborate effectively with technical teams and business stakeholders. Required Certifications and Badges: Employee Center Essentials badge. Service Operations Workspace (SOW) Bootcamp badge. UI Builder Fundamentals badge or certification. Benefits: Hourly compensation: $70–$80 USD per hour. Fully remote work arrangement. Independent contractor engagement. ASAP start date. Opportunity to contribute to enterprise-level ServiceNow experience design initiatives. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
