About this role
Accountabilities: Lead customer discovery sessions to understand loss control, inspection, premium audit, and underwriting workflows, documenting current and future-state processes. Translate business needs into clear requirements, user stories, acceptance criteria, process flows, and functional specifications for configuration and development teams. Identify missing use cases, edge cases, dependencies, and unresolved questions early, driving them to resolution. Manage requirements-level scope by tracing requirements from the Statement of Work (SOW) through solution design and delivery, identifying deviations and coordinating appropriate resolutions with Project Managers. Design and direct platform configuration, working with technical teams to define requirements for integrations, data migration, and reporting. Plan and support testing activities, including test scenarios and User Acceptance Testing (UAT), ensuring solutions meet requirements before go-live. Develop clear customer documentation and training materials to support end-user adoption. Identify additional customer needs and communicate potential expansion opportunities to Services leadership, Product Management, and Sales. Mentor and review the work of other business analysts, contribute to consistent delivery methods and templates, and build advanced platform expertise. Collaborate with onshore and offshore teams, including customers, Project Managers, configuration and development teams, Quality Assurance, Product Management, and Support. Adapt to changing business priorities, new technologies, and additional project responsibilities as required. Requirements At least 7 years of business analysis experience, including 3 or more years as a Senior or Lead Business Analyst on enterprise software implementations; insurance experience is preferred. Knowledge of Property and Casualty (P&C) insurance operations, particularly underwriting, loss control, risk inspections, or premium audits. Strong experience gathering and documenting requirements, writing user stories and acceptance criteria, mapping business processes, and producing functional specifications. Experience configuring or directing the configuration of a highly configurable Software as a Service (SaaS) platform. Working knowledge of REST and SOAP web services and their role in integrations and software delivery. Understanding of relational database concepts and data mapping. Experience in professional services or client-facing delivery environments, including tracking time against project budgets. Strong communication, facilitation, and conflict resolution skills, with the ability to lead customer discussions, challenge assumptions, and manage scope effectively. Excellent organization, time management, and follow-up skills, with the ability to manage multiple concurrent projects independently. Bachelor's degree in Information Technology, Business, or a related field, or an equivalent combination of education and experience. Additional advantages: Experience with commercial lines underwriting, risk engineering, loss control field operations, survey vendor management, inspection ordering, or premium audit workflows. Additional advantages: Experience with insurance carrier implementations, legacy system replacements, data migration, field mapping, and data validation. Additional advantages: Familiarity with .NET-based SaaS platforms and requirements traceability, scope management, or change control practices. Additional advantages: Experience with Jira, Confluence, Azure DevOps, SharePoint, or similar tools. Additional advantages: Exposure to AI-assisted business analysis, workflow automation, or insurance digital transformation. Additional advantages: Industry or professional certifications such as CPCU, AINS, or CBAP. Benefits Annual base salary range of $95,000–$125,000, with final compensation depending on experience, location, education, skills, responsibilities, internal equity, and market considerations. Fully remote working arrangement within the United States. Comprehensive employee benefits package, with most coverage beginning on Day One. Medical, dental, and vision insurance. Employer-funded Health Savings Account (HSA) when enrolled in an eligible high-deductible health plan. Flexible Spending Account (FSA). Short-term and long-term disability coverage. Life and Accidental Death and Dismemberment (AD&D) insurance. 401(k) retirement plan. Flexible time off, paid sick days, and 11 paid holidays. Paid parental and bonding leave. Career anniversary leave. Additional voluntary benefits. Opportunities to develop specialist platform expertise, take ownership of customer implementations, influence product direction, and grow professionally within a remote-first environment. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
- LOCATION
- Remote · US, United States
- WORK MODE
- Remote
- JOB TYPE
- Full-time
- POSTED
- Nov 3, 2026
Source: Jobgether Careers