Revenue & Banking Operations Manager

takealot.com

<p>takealot.com, a leading South African online retailer, is looking for a highly talented&nbsp;<strong>Revenue &amp; Banking Operations Manager </strong>to join our&nbsp;<strong>Head Office </strong>in&nbsp;<strong>Cape Town.</strong></p> <p>We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us.&nbsp; We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.</p> <p><strong>This position reports to: Head of Finance: General&nbsp;</strong></p> <p><strong>Purpose of the role:&nbsp;</strong></p> <p>Takealot.com processes millions of transactions across multiple payment methods every month. Behind that scale sits a critical finance function that ensures every rand is accounted for, every payment method is reconciled, and cash is optimised at all times.</p> <p>This is not a traditional accounting role. We're looking for a senior finance operator — someone with strong financial acumen and a builder's mindset. You'll own the end-to-end revenue accounting and cash management function for Takealot.com: designing and running reconciliation processes across payment methods, owning our banking relationships and cash position, and ensuring zero leakage in a high-volume, non-integrated systems environment.</p> <p>You'll also be a critical partner to our Finance Operations teams — connecting the dots between financial processes and the real customer and seller queries that surface from them every day.</p> <p>If you love clean processes, hate reconciling breaks that shouldn't exist, and get genuine satisfaction from building something that scales — this role is for you.</p> <p><strong>Key Responsibilities:&nbsp;</strong></p> <p><strong>Payment Reconciliation &amp; Revenue Integrity</strong></p> <ul> <li>Own end-to-end reconciliation of all Takealot.com payment methods (card, EFT, cash on delivery, vouchers, buy-now-pay-later, marketplace settlements, and any new payment rails as they are introduced)</li> <li>Design, build, and continuously improve reconciliation processes that are scalable, automated where possible, and exception-driven</li> <li>Ensure completeness and accuracy of revenue recognition across all payment channels&nbsp;</li> <li>Investigate and resolve reconciling items timeously; build root cause resolution into process design so issues don't recur</li> <li>Partner with the Product, Technology, and Payments teams to ensure payment system changes are flagged early and accounted for correctly</li> <li>Maintain a clear audit trail for all payment flows from order through to bank settlement</li> </ul> <p><strong>Banking Ownership &amp; Treasury Operations</strong></p> <ul> <li>Act as the primary banking owner for Takealot.com — managing bank accounts, signatories, mandates, and bank relationships</li> <li>Prepare and maintain an accurate short-term cash flow forecast (daily/weekly), with rolling visibility into cash requirements</li> <li>Manage daily cash positioning across all Takealot bank accounts; ensure funds are available where needed and idle cash is optimised</li> <li>Identify opportunities for treasury optimisation — float management, intercompany funding, interest income, and bank fee reduction</li> <li>Liaise with the group treasury function on funding requirements, intercompany loans, and FX exposure where applicable</li> <li>Monitor and manage bank charges; ensure Takealot is on optimal fee structures relative to transaction volumes</li> </ul> <p><strong>Finance Operations Partnership &amp; Customer Query Resolution</strong></p> <ul> <li>Work closely with the Finance Operations teams to resolve payment-related customer and seller queries — including failed payments, unallocated receipts, duplicate charges, refund discrepancies, and settlement disputes</li> <li>Act as the finance escalation point for complex or unresolved payment queries that require GL-level investigation or bank intervention</li> <li>Ensure that customer-facing query resolution is supported by accurate, timely financial data — no customer should wait for an answer because the finance process is unclear</li> <li>Collaborate with Finance Ops, Customer Service, and Marketplace Operations to identify recurring query patterns and fix the upstream process or system causing them</li> <li>Build feedback loops between Finance Operations and the reconciliation function so that query trends inform process improvements and vice versa</li> <li>Define and maintain clear SLAs and escalation paths between the Revenue &amp; Banking team and Finance Operations to ensure queries are resolved efficiently and consistently</li> </ul> <p><strong>Month-End &amp; Year-End Close</strong></p> <ul> <li>Execute all month-end journals related to revenue, cash, and banking — including accruals, prepayments, and payment method-specific entries</li> <li>Own the revenue and cash sections of the month-end close pack; ensure submissions are accurate and on time, every time</li> <li>Prepare and review balance sheet reconciliations for all cash, bank, and revenue-related accounts</li> <li>Support the external audit process by owning the cash and revenue workstreams schedules, queries, and sign-off</li> <li>Maintain a clean general ledger across all entities under scope</li> </ul> <p><strong>Process Building &amp; Systems</strong></p> <ul> <li>Take full ownership of process documentation for the revenue, cash, and banking function — from transaction capture through to financial reporting</li> <li>Identify inefficiencies, manual workarounds, and single points of failure; design and implement structural fixes</li> <li>Work effectively across non-integrated systems — bridging gaps between payment platforms, ERP, and reporting tools through smart process design and exception management</li> <li>Drive automation and system improvement initiatives in partnership with Finance</li> </ul> <p><strong>Systems and Technology teams</strong></p> <ul> <li>Ensure business continuity and adequate internal controls across all processes</li> <li>People &amp; Stakeholder Management</li> <li>Set clear priorities and deliverable frameworks for the team to ensure accurate and timely output</li> <li>Collaborate closely with the broader Finance team (FP&amp;A, Tax, Group Reporting) and cross-functional teams (Payments, Operations, Marketplace, Finance Operations)</li> <li>Communicate cash and revenue positions clearly to the Head of Finance and CFO, with proactive flagging of risks and anomalies</li> </ul> <p><strong>The Environment</strong>:&nbsp;</p> <ul> <li>takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.&nbsp;</li> <li>We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.&nbsp;</li> <li>We are short on ego and high on output.&nbsp;</li> <li>We are doers and not only thinkers, its all in the execution after all.&nbsp;</li> <li>We love what we do and what we are creating.</li> <li>We seek to employ an&nbsp;<strong>Extra Ordinary Mind&nbsp;</strong>who&nbsp;is&nbsp;Smart, has Integrity,&nbsp;and&nbsp;is Hardworking.&nbsp;</li> </ul>