About this role
Accountabilities:: You will lead the UX research practice, balancing direct research execution, team development, operational excellence, and strategic influence to ensure product decisions reflect meaningful customer insights. Plan and conduct qualitative research, including customer interviews, field studies, usability testing, and diary studies, to uncover user needs, behaviors, and pain points. Design and execute quantitative research initiatives, including surveys, experiments, and behavioral analyses, to measure user experience and identify opportunities for improvement. Combine research findings with product analytics from tools such as FullStory, Pendo, and Amplitude to establish baselines, assess problem severity, and recommend solutions. Manage and mentor a UX researcher, supporting professional development, research quality, and effective collaboration. Introduce and scale AI-enabled research workflows for synthesis and analysis, incorporating appropriate human oversight to address accuracy, bias, and privacy concerns. Own the UX measurement framework and reporting processes, tracking indicators such as Customer Effort Score (CES), Customer Satisfaction (CSAT), and ease of use. Evaluate the usability of interfaces and design systems, translating UX metrics and research findings into clear recommendations for product and design improvements. Establish and maintain research operations across multiple product areas and squads, creating templates, guidelines, and training resources that help Product Managers and Product Designers conduct lightweight research confidently. Partner with Product, Design, and Engineering leaders to translate customer insights into roadmap priorities and product strategy. Present research findings, performance trends, and recommendations to senior stakeholders to support informed decision-making. Conduct competitive benchmarking and monitor UX trends to identify opportunities for product differentiation and continuous improvement. Requirements: You bring extensive UX research experience, proven people-management capabilities, and a strong understanding of how research can influence business outcomes. You are comfortable combining rigorous methodologies with modern research technology and can communicate complex findings in a clear, persuasive, and actionable way. At least 8 years of experience in UX or design research, including at least 3 years managing people. Experience leading or managing a research team of approximately 1–5 people. A portfolio of case studies demonstrating qualitative and quantitative research methods and the measurable business or product impact of resulting insights. Experience working within an enterprise SaaS organization, ideally supporting complex, data-rich B2B products. Demonstrated ability to operationalize research practices and embed user-centered thinking across an organization. Experience defining, measuring, and reporting UX metrics such as CES, CSAT, System Usability Scale (SUS), task success, and competitive benchmarks. Proficiency with research platforms such as UserTesting, Maze, Qualtrics, and FullStory, along with relevant product analytics tools. Hands-on experience using AI tools and large language model (LLM)-based workflows for research synthesis and analysis, with sound judgment regarding accuracy, privacy, and responsible use. Familiarity with Figma and design systems, including the ability to assess interface usability in collaboration with designers and engineers. Strong storytelling, presentation, and communication skills, with the ability to influence senior stakeholders and product strategy. Excellent organizational skills and the ability to manage multiple research initiatives while maintaining methodological rigor. A bachelor's degree is required. An advanced degree in Human-Computer Interaction (HCI), psychology, human factors, or a related discipline is preferred. Benefits: Annual base salary ranging from CAD 112,000 to CAD 160,000. Potential performance-based bonus opportunity. Flexible paid time off to support work-life balance. Comprehensive medical, dental, and vision coverage options. Complimentary Calm subscription for employees and their loved ones. Hybrid working arrangements that provide flexibility and opportunities for in-person collaboration. An inclusive working environment that values diverse perspectives and teamwork. Ongoing professional development opportunities to support career growth. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
- LOCATION
- Remote · Canada
- WORK MODE
- Remote
- JOB TYPE
- Full-time
- POSTED
- Oct 29, 2026
Source: Jobgether Careers