About this role
Job DescriptionTo manage administration and operations for the relevant branches to reduce operational risks.Hello Future Local Market Operations ManagerWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.As part of our FNB Points of Presence (POP) leadership team, the Local Market Operations Manager plays a critical role in managing branch administration and operational delivery across the local market and relevant branches to reduce operational risk, strengthen process discipline, and ensure consistent service delivery.The Local Market Operations Manager supports sustainable business performance by driving operational efficiency, cost containment, compliance, and people capability while enabling an excellent internal and external customer experience.Now’s the time to imagine your potential in a leadership role where operational control, risk management, and service excellence come together.Are you someone who can:Manage administration and operations across relevant branches to reduce operational riskImplement and monitor the Operations and Migration Scorecard for both branch and nodeIdentify and implement process improvements to prevent wastage and reduce costsDeliver consistent internal and external customer service excellence aligned to quality standardsEnsure full compliance with legislative, audit, policy, and governance requirementsApply innovative thinking to develop solutions that improve organisational and operational effectivenessProvide input into the development of tactical strategy and translate it into an effective operational planMonitor operational performance and take corrective action where requiredBuild and sustain collaborative relationships across the FirstRand Group to enhance delivery and executionAnalyse operational data and insights to drive informed decision makingPromote consistent operational standards and best practices across branchesLeadership, People & PerformanceManage people by executing leadership and management responsibilities effectivelyCreate an environment that encourages employee growth, accountability, and performance excellenceSet clear expectations, provide coaching, and support continuous improvementActively assess own performance, seek feedback, and pursue development opportunitiesFoster a culture of collaboration, learning, and shared accountability across teamsQualification & Experience RequirementMinimum Qualification: NQF Level 5 CertificatePreferred Qualification: Undergraduate Diploma NQF Level 6 qualification in Banking, Business Management, or related fields4 – 5 years of experience in branch operations or financial services You will be an ideal candidate if you possess the following:Strong understanding of operational risk, audit, and compliance requirementsDemonstrated ability to implement operational strategies and scorecards effectivelyExperience leading teams and driving performance improvement initiativesStrong analytical and problem-solving capabilitiesYou will have access to:A strategic operational leadership role within the FNB Points of Presence environment with opportunities to influence operational excellence and service quality across the local marketOngoing leadership and professional developmentA collaborative and values driven culture focused on efficiency, quality, and risk disciplineYou can be a match if you are:Operationally focused with a strong risk and control mindsetDetail oriented and disciplined in executionPeople centric with the ability to inspire performance and accountabilityProactive, innovative, and solutions drivenStrong in stakeholder engagement and Cross functional collaborationCommitted to service excellence and continuous improvementEthical and aligned to FNB’s valuesApply now if you are ready to take the next step in your leadership career as an FNB Points of Presence: Local Market Operations Manager, strengthening operational control, reducing risk, and enabling excellent customer experiences.All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law. Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.07/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Roodepoort, Gauteng
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- Sep 30, 2026
Source: FirstRand / FNB Careers