About this role
Accountabilities: Lead the development, implementation, and management of membership recruitment and retention programs in alignment with organizational strategic priorities and guidance from association leadership. Oversee the membership application process, coordinate application processing, identify incomplete submissions, and ensure applications are handled accurately and promptly. Manage membership dues administration, including monthly billing, payment reminders, special invoices, invoice adjustments, open invoice reports, and membership termination for non-payment. Monitor membership records and database accuracy, identify account synchronization issues, investigate discrepancies, and coordinate improvements to reporting systems and user experience. Administer the association management system (AMS), troubleshoot database issues, and work with the software provider to identify and implement effective solutions. Manage the organization's membership website, make routine updates, and coordinate more complex changes with the external webmaster. Prepare and distribute monthly membership reports, retention statistics, committee vetting reports, enhanced chapter reports, membership card reports, and reports for mid-year and annual meetings. Support chapter relations by coordinating membership-related communications, reports, and administrative activities. Develop, document, and maintain standard operating procedures for membership operations, dues invoicing, and related administrative functions. Provide responsive customer service by assisting members through phone and email when additional support is needed. Collaborate with association leadership and internal colleagues on board activities, committee meetings, certification-related functions, and other organizational priorities. Maintain cross-training across relevant procedures and technology platforms to support operational continuity and team effectiveness. Attend the organization's annual International Training Conference as required. Requirements At least 3 years of experience in association management or a closely related membership services environment. A bachelor's degree is preferred but not required. Demonstrated ability to manage multiple projects simultaneously, prioritize competing demands, and meet deadlines in a fast-paced environment. Exceptional organizational skills and attention to detail, particularly when handling membership records, invoices, billing processes, and reporting. Ability to manage a high volume of emails and member inquiries while maintaining timely, professional, and customer-focused communication. Strong problem-solving skills and the ability to identify database discrepancies, troubleshoot administrative issues, and coordinate practical solutions. Proficiency in Microsoft Office, particularly Outlook, Word, and Excel. Experience with MemberSuite or another association management system (AMS) is an advantage. Excellent customer service skills and a commitment to creating a positive membership experience. A collaborative, adaptable, and proactive working style, with the ability to work independently in a predominantly remote environment. Strong written and verbal communication skills, with the ability to work effectively with association leadership, committees, coordinators, and external service providers. Ability to lift up to 25 pounds when required. Willingness to attend the annual International Training Conference. Benefits Annual salary: $60,000–$65,000, depending on experience. Healthcare coverage: Medical, dental, vision, and additional benefits. Retirement savings: 401(k) plan with employer matching. Paid time off: Generous PTO to support rest and work-life balance. Flexible work arrangements: Predominantly remote work, with flexible and hybrid scheduling options where applicable. Professional development: Opportunities to build expertise in association management, membership operations, and organizational processes. Collaborative environment: The opportunity to work with a team focused on delivering meaningful member experiences and supporting professional associations. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
- LOCATION
- Remote · US, United States
- WORK MODE
- Remote
- JOB TYPE
- Full-time
- POSTED
- Oct 29, 2026
Source: Jobgether Careers