Director, Customer Sales

Accountabilities: Lead, manage, and develop a team of six Commercial Account Executives, with a primary focus on expanding existing customer relationships through upselling and cross-selling initiatives. Develop and execute strategic sales plans and tactical initiatives designed to accelerate revenue growth and achieve ambitious commercial objectives. Establish and maintain a high-performance team culture built around accountability, motivation, collaboration, productivity, and consistent results. Identify opportunities to expand existing customer accounts and develop effective strategies to increase product adoption, customer value, and revenue. Collaborate with executive leadership, Marketing, Product, Sales Enablement, and other business stakeholders to design and implement forward-thinking go-to-market strategies. Coach and mentor sales representatives through ongoing training, performance reviews, deal strategy sessions, and professional development initiatives. Equip the sales team with the knowledge, tools, and best practices needed to improve prospecting, pipeline management, sales execution, and customer engagement. Promote the effective adoption and use of modern sales technologies, including Salesforce CRM, 6sense, LinkedIn Sales Navigator, Salesforce Engage, and Einstein Conversation Insights. Monitor, track, and report sales activities, pipeline performance, bookings, and revenue results using Salesforce and other relevant reporting tools. Develop accurate revenue forecasts by analyzing pipeline metrics, sales performance indicators, customer opportunities, and market trends. Ensure the team consistently meets or exceeds sales quotas while identifying opportunities to improve productivity and conversion rates. Support complex sales cycles and strategic customer negotiations when necessary, using your commercial expertise to help secure high-value opportunities. Maintain a strong understanding of customer challenges, industry developments, and buying behaviors to identify new growth opportunities. Work closely with Marketing to understand current campaigns and ensure sales activities are aligned with lead generation and business development objectives. Anticipate organizational challenges, identify potential performance gaps, and proactively implement solutions to support sustainable growth. Stay informed about evolving sales leadership practices, prospecting methodologies, and customer engagement strategies to continuously improve team performance. Requirements: At least 3 years of proven experience in sales leadership, preferably within a SaaS or B2B software organization. Demonstrated success building, managing, and developing high-performing sales teams while consistently achieving or exceeding revenue targets. Experience leading sales professionals responsible for generating their own pipeline and achieving individual and team booking objectives. Strong background in modern sales prospecting strategies, customer account expansion, upselling, and cross-selling. Proven ability to develop and execute strategic sales plans, translate business objectives into actionable initiatives, and deliver measurable growth. Experience managing customer relationships and expanding existing accounts within a subscription-based software environment. Hands-on familiarity with modern sales technologies and CRM platforms, particularly Salesforce, 6sense, LinkedIn Sales Navigator, Salesforce Engage, and Einstein Conversation Insights. Strong understanding of sales pipeline management, revenue forecasting, performance metrics, and data-driven decision-making. Excellent coaching and mentoring abilities, with a demonstrated capacity to motivate individuals, strengthen team capabilities, and create opportunities for career advancement. Strong leadership and interpersonal skills, with the ability to communicate expectations clearly, inspire teams, and drive accountability. Excellent organizational, time management, and prioritization skills, with the ability to manage multiple initiatives and deliver against deadlines. Strong presentation and communication skills, including the ability to confidently present strategic plans and lead high-visibility business initiatives. Strategic and forward-thinking mindset, with the ability to anticipate organizational challenges, identify growth opportunities, and implement practical solutions. Ability to thrive in a fast-paced, evolving business environment while maintaining a strong focus on execution and measurable outcomes. Experience selling into industries such as manufacturing, construction, transportation, utilities, municipalities, or hospitality is particularly valuable. Previous experience managing sales teams or selling to small and mid-sized businesses is highly desirable. A combination of strategic thinking, hands-on sales expertise, and people leadership skills, with the ability to act as a strategist, coach, deal leader, and performance driver. Benefits: Competitive annual base salary: Between $130,000 and $150,000, depending on experience and qualifications. Attractive on-target earnings: Annual OTE ranging from $260,000 to $300,000, including eligible sales incentives. Comprehensive healthcare coverage: Medical, dental, and vision insurance. Flexible Spending Accounts (FSA): Support for eligible healthcare and dependent care expenses. Retirement planning: 401(k) plan with company matching contributions and immediate vesting. Paid time off: Generous PTO allowance to support work-life balance. Company holidays: Paid holidays and additional floating holidays. Financial protection: Company-funded life insurance coverage. Employee Assistance Program: Access to resources and support for personal and professional wellbeing. Mental health support: Mental health services available at no additional cost. Remote working flexibility: Opportunity to work remotely within the United States. Professional development: Opportunities to strengthen leadership capabilities, develop sales expertise, and contribute to strategic business growth. Career impact: Direct involvement in executive-level initiatives, commercial strategy, and the development of a high-performing sales organization. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1