Customer Service Representative-Remote

Headquarters: Dallas, Texas, United States URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group Job Title: Customer Service Representative — Remote Company: DLN Consulting Group Job Type: Part TimeAbout DLN Consulting Group DLN Consulting Group is a professional services firm delivering tailored business solutions across multiple industries. We are committed to excellence in client engagement and are growing our remote customer service team to support our expanding client base.Position Overview The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment. Respond promptly to client inquiries via phone, email, and chatResolve client issues and complaints with professionalism and urgencyMaintain accurate records of client interactions in CRM systemsEscalate complex issues to appropriate departmentsFollow up with clients to ensure satisfaction and resolutionSupport onboarding of new clients with guidance and resourcesMeet daily and weekly performance metrics and service level targetsCollaborate with internal teams to improve client experience Fully remote positionCompetitive benefits packagePaid training provided To apply: https://weworkremotely.com/remote-jobs/dln-consulting-group-customer-service-representative-remote