About this role
Accountabilities: Process and match incoming check payments received through a bank lockbox against outstanding invoices in Stripe, ensuring accurate and timely payment allocation. Reconcile daily deposits and payment batches, maintaining complete records and ensuring every check is accounted for correctly. Investigate and resolve payment discrepancies, including short payments, overpayments, duplicate transactions, and misapplied funds. Identify and process appropriate refunds or credits for overpayments and incorrect check amounts, following established procedures. Collaborate with Customer Support to communicate payment issues, address customer inquiries, and manage complex cases or escalations. Identify recurring reconciliation errors, investigate their root causes, and implement process improvements to reduce manual work and prevent future issues. Document reconciliation workflows, payment-issue procedures, and standard operating practices to improve consistency and knowledge sharing. Maintain accurate, organized, and audit-ready financial records while supporting month-end closing requirements. Meet established performance targets, including matching incoming payments to invoices and resolving discrepancies within five business days. Requirements Demonstrated attention to detail, with the ability to identify discrepancies in payment amounts, dates, invoice references, and transaction records. Comfort working with spreadsheets, invoicing systems, payment platforms, and financial data. Strong organizational skills and a systematic approach to processing transactions, maintaining records, and managing reconciliation workflows. Clear written communication skills, with the ability to coordinate professionally with customers and internal teams regarding payment questions and discrepancies. Strong problem-solving skills and the ability to investigate errors, identify root causes, and implement practical solutions. A proactive, process-driven mindset, with an interest in improving operational efficiency and preventing recurring issues. Ability to work independently, take responsibility for assigned tasks, and collaborate effectively in a remote environment. Preferred qualifications: Experience in accounts receivable, payment processing, or finance operations; familiarity with Stripe, invoice reconciliation, or lockbox payment processing; and experience documenting financial procedures or standard operating processes. Benefits Salary: $55,000–$60,000 annually, depending on experience. Remote work: Fully remote position for candidates based in the United States. Retirement: 401(k) plan with a company match. Healthcare: Medical, dental, and vision insurance coverage. Insurance protection: Life insurance and short-term and long-term disability coverage. Time off: Flexible paid time off (PTO). Professional development: Opportunities to develop expertise in payment reconciliation, financial operations, customer support, and process improvement. Collaborative culture: Work alongside a remote-first team that values accountability, clear communication, continuous learning, and teamwork. Meaningful impact: Contribute to reliable financial operations supporting a software platform that helps keep public information accessible to communities. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
- LOCATION
- Remote · US, United States
- WORK MODE
- Remote
- JOB TYPE
- Full-time
- POSTED
- Oct 29, 2026
Source: Jobgether Careers