Accountabilities: Develop, write, and maintain standard operating procedures (SOPs), work instructions, process guides, job aids, and other business documentation. Interview stakeholders, process owners, and subject matter experts to understand business processes, requirements, operational challenges, roles, and existing practices. Document current-state and future-state processes, including responsibilities, handoffs, approvals, controls, and exceptions. Participate in workshops and working sessions to capture workflows, business decisions, and documentation requirements. Translate complex business and system processes into clear, structured, and user-friendly instructions. Establish and maintain consistent documentation templates, naming conventions, version control practices, and approval standards. Maintain an organized, centralized repository to ensure documentation is accessible and properly managed. Collaborate with process owners and subject matter experts to validate documentation for accuracy, completeness, and usability. Support training and change management initiatives by developing job aids, reference guides, and supporting materials. Review and update documentation as business processes, systems, and requirements evolve. Requirements: At least 4 years of relevant professional experience in business process documentation, SOP development, or a related field. Strong experience creating and maintaining SOPs, work instructions, process guides, and operational documentation. Demonstrated ability to gather process information through stakeholder interviews, workshops, and collaboration with subject matter experts. Experience documenting complex workflows, including current-state and future-state processes, roles, handoffs, approvals, controls, and exceptions. Strong project management operations knowledge and the ability to manage multiple documentation activities and priorities. Excellent written communication skills, with the ability to turn complex business and technical information into clear, practical instructions. Familiarity with documentation governance practices, including templates, naming conventions, version control, approval workflows, and centralized repositories. Strong organizational, analytical, and stakeholder management skills. Ability to work independently and collaboratively in a client-facing, digital transformation environment. Availability to work remotely during Eastern Time Zone business hours. Benefits: Hourly compensation of $30–$40, depending on experience and qualifications. Fully remote work arrangement within the United States. Contingent worker engagement. Compensation and role details are provided; additional benefits and paid leave are not specified in the job posting. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
