About this role
Job DescriptionTo review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectivesIdentify, control and escalate potential risks which may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesDeliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastageDeliver customer experience excellence aligned to Organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service optionsDevelop, encourage and nurture collaborative relationships across area of specialisationDevelop integrated business analyses and projections for incorporation into strategic decision-makingPerform reviews and analysis of current processes using operational metrics and reports within set timelinesProvide recommendations to other business analysts with supporing documentation and/or benchmarks to optimise own processPartner with Business Analyst Manager to run workshops elicit analyse, validate and document business organisational and/or operational requirements Instruct, advise, direct and quality assure projects for the business unit/product houseIdentify potential project risks whilst gathering business requirents to ensure the successful completion of a projectLiaise with other project areas to co-ordinate interdependencies and resolve issuesCollaborate with business to prioritise and rationalise projects/ initiativesProvide status updates to relevant stakeholdersEnsure due diligence is undertaken prior, during and post project implementationInnovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.09/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
- LOCATION
- Johannesburg, Gauteng
- WORK MODE
- On-site
- JOB TYPE
- Full-time
- POSTED
- Oct 30, 2026
Source: FirstRand / FNB Careers